Trip Information & Conditions

• Please note that once your booking is confirmed, you will receive an e-mail as well as an SMS on your registered mobile number confirming your booking. We are open from 8:00 am – 8:00 pm, seven days a week

• Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your package cost)

• Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire. The final payment will be calculated as per the activities which will be outlined in the confirmatory e-mail sent to you

• Personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc., are not included

• In case your package needs to be cancelled due to any natural calamity, weather conditions etc. Our company shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors

• If payment is not made as per the schedule provided in the first booking confirmation e-mail, we reserve the right to cancel the booking after attempting to get in touch with you. Refunds would be as per the cancellation policy.

• Airline seats and hotel rooms are subject to availability at the time of confirmation.

• In case of unavailability in the listed hotels, arrangements for an alternate accommodation will be made in a hotel of similar standard.

• There will be no refund for unused nights or early check-out (In case of a Medical condition it entirely depends on hotel policy).

• Check-in and check-out times at hotels would be as per hotel policies. Early check-in or late check-out is subject to availability and may be chargeable by the hotel.

• The price does not include expenses of personal nature, such as laundry, telephone calls, room service, alcoholic beverages, mini bar charges, tips, portage, camera fees, etc.

• Travelling Bee reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels/flights, cancellation / re-routing of flights, closure of / entry restrictions at a place of a visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.

• In case a flight gets canceled, Travelling Bee will not be liable to provide any alternate flights within the same cost, the traveler shall bear any additional cost incurred for the same.

• In Case of any Health Issues Travelling Bee will not be liable to provide any refunds and in case of Medical Emergencies, all the medical expenses will be liable to the customer.

* FLIGHTS

• The passenger names in the booking form should be exactly as per passports. We will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking

• Please note that if your package includes a flight which is a low cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jet star, Fly Dubai, Thai Air Asia, Air India Express, and Tiger Airways) then baggage will not be included in the package. Baggage can be added as per your requirement at an additional cost depending on the airlines and destination. We will attempt to get in touch with you within 24-hours after the booking has been confirmed for baggage addition

• Please ensure that baggage requirements are given to our us latest by 5 days before the date of departure

* HOTEL

• Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the hotel

• In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category

• Certain hotels abroad may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy

* SIGHTSEEING ACTIVITIES/TRANSFERS

• Please note that Day at Leisure essentially implies that no sightseeing activities have been included for that day

• Kindly be on time for your activities, tours and transfers. Most countries are quite strict about following a schedule

• If your activities, tours and transfers will be missed due to not be on time then Tripo Vacation Holiday is not responsible for that. In that case no refund will be provided to you from our and supplier end.